Returns & Exchanges
At Paragon Sight & Sound, we want you to be fully satisfied with your high-fidelity audio equipment; if your purchase does not meet your expectations, you may return it within 30 days of delivery.
Request Authorization
Contact our support team to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
Secure Packaging
Carefully pack the item in its original manufacturer packaging, including all accessories, manuals, and protective inserts to prevent transit damage.
Ship the Item
Affix the return label and ship the package via a trackable carrier, ensuring the RMA number is clearly marked on the outer shipping box.
Inspection and Refund
Once our technicians verify the unit's condition and serial number, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing